Citizen Veya

SHIPPING

All in-stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders requiring sizing or non-standard stock sizes, and styles that must be special ordered from the manufacturer are usually shipped within 1-2 weeks from the order date. Shipping estimates are on the product page for non-stock items.

RETURNS POLICY

Online Purchases are accepted if returned in saleable condition within 14 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit.

Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Special ordered or custom-made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 1 week of receiving your return.

Please make sure to securely package and fully insure any returns along with the original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in transit. Please make sure to include your Reason for Return.